Wired Internet Support

Test your Internet Speed

When your Internet speed does not appear as fast as you would like, you can test it to ensure your Internet connection is working properly.

What you need to know

Some valuable information and tips before you get started:

  • Attaining at least 80% of the speed featured with your Internet plan is considered acceptable.
    (For example, your Internet plan features 50 MBps download speed, but you are attaining an actual download speed of 40 MBps.)
  • Ensure the length of your cables (RJ45 and RJ11 or coaxial cables) does not exceed 6 feet
  • Clearing your browser's cache and cookies can often resolve speed-related issues.
  • If you are using a Wi-FiTM Internet connection, test your Internet speed on a computer using a wired Internet connection.
    This is the most accurate way of determining your actual Internet speed. It will also help you to determine if your speed issues are related to your Internet service, or your home Wi-Fi network.
  • Wi-Fi Internet connection speeds are typically slower due to multiple environmental factors that can interfere with your Wi-Fi signal, such as:
    • Cordless phones in your home that may use a similar frequency
    • Physical distance between your device (i.e. laptop, tablet or smartphone) and your modem
    • Electromagnetic appliances in your home, such as a microwave oven
    • Living in a densely populated area such as an apartment building, where multiple Wi-Fi networks may exist.

Getting started

If you would like to accurately test your Internet speed when you find it slow, do the following:

  1. Using a wired Internet connection, launch your Web browser.
  2. Navigate to www.speedtest.net.
  3. Click Go. The speed test begins.
    NOTE: The test may take up to one minute.

Your download and upload speeds are displayed.



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