Wired Internet Support

My Wired Internet Speed Is Slow

When your Internet speed does not appear as fast as you would like, you can test it to ensure your Internet connection is working properly.

Test your speed

If you would like to accurately test your Internet speed when you find it slow, try the following:

  1. Using a wired Internet connection, launch your Web browser.
  2. Navigate to www.speedtest.net
  3. Click Go. The speed test begins.
    NOTE: The test may take up to one minute.

Your download and upload speeds are displayed.

What you need to know

Some valuable information and tips to help you understand and fix slow Internet speed problems:

  • Attaining at least 80% of the speed featured with your Internet plan is considered acceptable.
    (For example, your Internet plan features 50 MBps download speed, but you are attaining an actual download speed of 40 MBps.)
  • Restarting your modem, router (if you have one) and computer establishes a new Internet connection and often resolves slow Internet issues.
  • Ensure the length of your cables (RJ45 and RJ11 or coaxial cables) does not exceed 6 feet.
  • If you are using a router or Home gateway modem, your Internet speed will diminish when multiple devices are connected to your network. Temporarily disconnect any other devices connected to your network.
  • Multiple active applications running on your computer can have a negative impact on both the computer and the Internet speed. Close or disable any unnecessary applications.
  • File sharing and media streaming applications and programs consume a large amount of bandwidth and can negatively impact your Internet download speed.
  • Clearing your browser's cache and cookies can often resolve slow Internet speed issues.
  • Malware and spyware will often slow down the performance of both your computer and Internet speed. If you have security software installed on your computer, run a full scan.
  • If you are using a Wi-FiTM Internet connection, test your Internet speed on a computer using a wired Internet connection.
    This is the most accurate way of determining your actual Internet speed. It will also help you to determine if your speed issues are related to your Internet service, or your home Wi-Fi network.
  • If you are using a router, bypass it and connect your computer directly to your modem. If this resolves the issue, you'll need to check the firewall settings on your router or replace it. Altima Telecom does not support third-party routers. Please refer to the manufacturer's documentation.

Clear your browser cache and cookies

Clearing your browser cache and cookies removes a significant amount of data from the browser memory and helps fix speed problems when browsing the Web.
Select your Web browser below for detailed instructions:

Chrome

  1. From the top right corner of your browser, click the Menu icon.
  2. Select History. A second window appears.
  3. From the second window, select History.
  4. From the left pane, select Clear browsing data.
  5. Check the following check boxes:
    • Browsing history
    • Download history
    • Cookies and other site and plugin data
    • Cached images and files
  6. Click Clear browsing data.

Your browser cache and cookies are cleared.

Firefox

  1. From the top right corner of your browser, click the Menu icon.
  2. Select History.
  3. Select Clear Recent History....
  4. Check the following check boxes:
    • Browsing & Download History
    • Form & Search History
    • Cookies
    • Cache
  5. Click Clear Now.

Your browser cache and cookies are cleared.

Internet Explorer 8 and above

  1. Select the dropdown arrow for the 'Safety' menu option found in the top right corner of the window.
  2. Click Delete Browsing History...
  3. Deselect Preserve Favorites Website Data.
  4. Select Temporary Internet files, Cookies, and History.
  5. Click Delete.

Your browser cache and cookies are cleared.

Safari (Mac OS X)

  1. From the top left corner of your browser, click Safari.
  2. Select Reset Safari....
  3. Check the following check boxes:
    • Clear history
    • Remove all website data
    • Clear the Downloads window
  4. Click Reset.

Your browser cache and cookies are cleared.



GO BACK