Yes, Altima Telecom offers a Global Plan with 1500 minutes to 35 destinations. We also have plans such as unlimited Canada calling plus+ 200 minutes to Korea or the United States as well as unlimited Canada calling+300 minutes to the United States,China or India.
If you only have a Canada-wide plan, you can also make overseas calls, but long-distance charges will apply. Please go to the following link to check the tariff. http://altimatel.com/en/personal/residential-calling-plan Please note that, for some high-rate regions, the overseas calls will not be available due for security reasons. Please contact customer service for more information.
If problems persist, please contact us for further assistance.
If your phone has audio quality issues (i.e. sound is not clear, line noise, static, etc.), try the following:
If you can hear the phone ringing, but don’t hear anything once you've answered the phone, this may indicate an issue with your router's configuration.
If you're using an Altima Telecom issued-router, all settings have already been properly preconfigured. However, if you're using an Altima Telecom issued router and issues persist, contact us for further assistance.
If you are using a third-party router, you may need to adjust some settings to make it compatible with the phone adapter. While we do not support third-party routers, here are some tips for your reference.