Support for your Account and Bills

Frequently Asked Questions

My Account

The best and fastest way to order any of our services is through our Web site. You can also contact us if you prefer to place your order through one of our representatives.

Yes, your new services will begin the following month. It’s free to change telephone service (except changing a number) but you may need to pay a fee for changing Internet plans.

If you are on a month-to-month plan, you can contact us anytime you want to cancel your services. To ensure your services are cancelled in a timely manner, we request one week's notice prior to the desired cancellation date.

If you cancel your services prior to the end of your contract, you’ll need to pay a penalty of $10 per month until the end of your contract. For example, if you have 6 months remaining on your contract, your cancellation fee will be $60 + taxes.

Generally, our billing department will send you one month before the end of your term by email. If we don’t receive your reply or cancellation notice by the end of your term, you will be renewed for the same service for another year. Otherwise, please contact us.

No, Altima Telecom doesn’t offer customer email accounts. We suggest that you use free address providers such as Gmail, Hotmail or Yahoo, etc.

Your account username and password were included with the welcome letter when you initially signed up for your Altima Telecom services. Learn more about accessing your online account.

Yes, you can request a temporary account suspension. Suspension fees will be applied depending on the type of service being suspended. Contact us for additional details.

Billing

Yes, we do provide printed invoices for a $2 monthly charge. We can waive this monthly charge for seniors, people with disabilities and military veterans. We may ask for documents of proof.

If you would like to receive a printed copy of your invoice by mail, please contact us.

If you choose to prepay for one year, your billing cycle begins on your activation date and, ends by the same date of the following year. Each bill after that covers your services for the entire month.

Yes. It is your responsibility to contact us if you want to cancel your service or temporarily suspend it. Suspension fees will apply.


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