I can’t connect to my home Wi-Fi network

When you cannot establish a working Wi-FiTM connection with your ZTE H268A Home Gateway modem, try the following:

Make sure Wi-Fi is enabled on your device

If you cannot connect to your home Wi-Fi network and your device doesn’t detect any available Wi-Fi networks, Wi-Fi may be disabled on your mobile device or laptop. Try the following:

  • Smartphones and Tablets: On most mobile devices, you can enable Wi-Fi in the Settings menu. Refer to the manufacturer’s user guide for details.
  • Laptops (Windows): Look for a Wi-Fi button located on the front edge of your laptop or just above the keyboard. If your laptop doesn’t have these buttons, look for a Wi-Fi key on your keyboard (press Fn + Wi-Fi key).
  • Laptops (Mac): To enable Wi-Fi on Mac OSX, do the following:
    1. From the left edge of the top taskbar, click the Apple icon.
    2. Select System Preferences. The System Preferences window appears.
    3. Select Network.
    4. From the left pane, click Wi-Fi. If its status is Off, click Turn Wi-Fi On.

Make sure Airplane mode is disabled on your device

If your device or operating system features an Airplane Mode setting, make sure this setting is turned Off. Turning Airplane Mode On will disable your Wi-Fi and Bluetooth connections.

Check your physical environment

The strength of your home Wi-Fi network can be compromised by multiple environmental factors that will interfere with your Wi-Fi signal such as:

  • Location of your ZTE H268A Home Gateway modem. You can greatly improve the range of your Wi-Fi signal by placing it on an elevated surface such as a table or desk
  • Devices in your home that may use a similar frequency such as baby monitors, Bluetooth-enabled devices and cordless phones
  • Physical distance between your device (i.e. laptop, tablet or smartphone) and your modem
  • Electromagnetic appliances in your home, such as a microwave oven
  • Living in a densely populated area such as an apartment building, where multiple Wi-Fi networks may exist.

IMPORTANT: Move devices that may interfere with your Wi-Fi signal as far away from your home gateway modem or router as possible.

Reboot your modem

Restarting your modem can often resolve connectivity issues. Disconnect the power supply from the back of your modem for 30 seconds before reconnecting it. Wait until the Power, Broadband, and Internet lights are solid green before testing your Wi-Fi connection.

If the Power, Broadband, and Internet lights do not turn solid green, this is indicative of a potential issue with your home gateway device or the Internet signal entering your home. In this instance, you will need to contact us for additional assistance.