Hi! I spoke awhile ago with one of your rep. She helped me out big time with my account. Her... read moreHi! I spoke awhile ago with one of your rep. She helped me out big time with my account. Her name is MIDGE JUAN. She is highly skilled with customer care and she is highly vouchable.

Thanks! read less

I talked with Jojo Blanco and he was quick to help me with what I needed really made my day... read moreI talked with Jojo Blanco and he was quick to help me with what I needed really made my day thank you so much.. read less

Altima customer service is amazing, today morning I talked to Ann and definitely I will say, I was impressed to... read moreAltima customer service is amazing, today morning I talked to Ann and definitely I will say, I was impressed to see her patience while dealing with customer read less

1.5 years service now like I told my agent May. Same price in my second year btw. Not one technical... read more1.5 years service now like I told my agent May. Same price in my second year btw. Not one technical issue, not one. Price is incredibly low compared to the two major headaches we all know and loathe. I love Altima. They remind me of the 1970's for those old enough to remember that age. My speed is fast, my phone has all the features. Great company. Nice people. Anyways, thank you, & all the best to those who choose this service. You will feel good. Hard to describe, ..but I swear to you, you will.

Dave. read less

Using Altima Telecom from last 5 years, service is good no issue so far. Recently had a payment issue and... read moreUsing Altima Telecom from last 5 years, service is good no issue so far. Recently had a payment issue and called their customer service. Jeannie Ann a customer representative solved the issue, and gave me detailed information about my payments. She was very nice and promptly answered my questions. Quite satisfied with their service and customer support, will definitely recommend the service to my friends and family. read less

I would just like to say , thank you to Ace for showing me respect ,patients, understanding and above all... read moreI would just like to say , thank you to Ace for showing me respect ,patients, understanding and above all integrity when dealing with my issues.

Not only was he informed regarding resent offers (basically everything Altima), he was able to explain issues along with resolutions to me without speaking down to me or placing blame on to me due to a lack of understanding or knowledge. Altima made a very wish decision when they hired this customer service/tech expert, they better treat him as the asset he is. These 5 stars are for Ace

THANK YOU

ACE you truly are the best

Cold Johnson read less

Khim at customer service was very helpful in trouble-shooting login problems I had with my account.

Altima,the most preferred network to hookup to,quality services rendered and always delighted with the problem solving skills of their employees... read moreAltima,the most preferred network to hookup to,quality services rendered and always delighted with the problem solving skills of their employees like that of Midge Juan.Thanks for your services Midge . read less

I spoke to ANN in regards to upgrading my Internet Service since becoming a member back in 2016. She took... read moreI spoke to ANN in regards to upgrading my Internet Service since becoming a member back in 2016. She took the time to provide me my options for fast and reliable service and guided me through the benefits. She also saved me some money which i really appreciated.

Keep up the great work! read less

Good customer service. I have used their internet service for 2 years and I've never had any problem. My previous... read moreGood customer service. I have used their internet service for 2 years and I've never had any problem. My previous provider was a nightmare because of increasing rates and long wait to speak to customer service. Altima Tel is affordable and no long wait to talk to someone. Just spoke with Ann and she was very helpful. read less

Midge is the best agent awesome help I received today.

A great customer service. I talked with Jerome Santos and he was very helpful and patient. I enjoyed setting up... read moreA great customer service. I talked with Jerome Santos and he was very helpful and patient. I enjoyed setting up the service with him. read less

Was having trouble connecting but Christine was the most helpful! Had me up and running in a few minutes. Fantastic... read moreWas having trouble connecting but Christine was the most helpful! Had me up and running in a few minutes. Fantastic support from her! read less

My telephone was not working, Ronalyn , member of technical support team

solved the problem very efficiently. I am very... read moreMy telephone was not working, Ronalyn , member of technical support team

solved the problem very efficiently. I am very happy for her service.

Thanks.

I am a long time customer with Altima.

I upgraded my connection recently. I am happy with their service and

customer service, technical service.

Today I had conversation with Grace, she is very helpful and knowledgeable. I am happy with her service.

Thanks read less

Client chez Atlima telcom depuis plus d'un an, je viens de déménager à Fallingbrook, à Orléans (Ottawa). Après avoir installé... read moreClient chez Atlima telcom depuis plus d'un an, je viens de déménager à Fallingbrook, à Orléans (Ottawa). Après avoir installé l'équipement Internet, je n'ai pas pu détecter la connexion Internet. En appelant le support technique Altima, j'ai été surpris par la qualité du bon service que j'ai reçu. En un temps record, Grace Delos Santos, une superbe employée du support technique, a résolu le problème. Bien que mon anglais soit mauvais, Grace était patiente et très compréhensive. De plus, elle connaît bien son travail. Merci Grace. read less

It was a great experience talking to Ace ELa. He provided me with the best help I needed.