Altima High-Speed Internet Residential and Business Service Agreement
This Service Agreement sets out specific terms and conditions applicable to Altima’s High-Speed Internet service (“High-Speed Internet”). This Service Agreement forms part of the Agreement between you and Altima, which also includes: (1) the Service Terms; (2) any other Service Agreements for other Altima Services to which you have subscribed; and (3) any other Altima document describing features, products or services and any other document incorporated by reference.
In the event of an inconsistency between the constituent documents of the Agreement, the inconsistency will be resolved by giving preference first to a Service Agreement(s), then to the Service Terms, then to any other Altima documentation describing features, products or services and finally to any other documents incorporated by reference.
Unless otherwise defined herein, all capitalized terms in the Service Agreement have the meaning assigned to those terms in the Service Terms.
1. How do I accept this Service Agreement?
You acknowledge that you have read, understood and agreed to this Service Agreement by either: (i) placing an order for High-Speed Internet by any means including online or over the phone; or (ii) using High-Speed Internet.
If you do not agree to the Service Terms or this Service Agreement, or any other parts of the Agreement, you may not use High-Speed Internet.
2. What is High-Speed Internet?
It is a wireline broadband service. Depending on your chosen service plan, High-Speed Internet is delivered over networks that include fibre facilities and / or coaxial cable or traditional copper telephone lines. High-Speed Internet is comprised of Internet connectivity and Equipment.
3. Are there any eligibility requirements to receive High-Speed Internet?nternet?
Yes. Eligibility for High-Speed Internet depends on several factors. When you apply for High-Speed Internet, Altima will qualify the address of your premises for service availability.
4. How do I select a High-Speed Internet service package and service features?
The Website provides information and pricing for all High-Speed Internet service packages, optional service features and overage fees. With reference to the service information and pricing on the Website, you select your service package and service features when placing an order for High-Speed Internet with Altima.
5. Are there any installation charges?
Any applicable one-time installation charges are identified on the Website along with service plan descriptions and all other pricing information.
6. What Term applies to High-Speed Internet?
The Website lists the various term lengths (i.e., month-to-month or Fixed Term arrangements) that Altima offers for High-Speed Internet. If Altima offers a Fixed Term arrangement, the Website will also list the related incentives for entering into a Fixed Term arrangement (“Incentives”) that are offered for High-Speed Internet.
7. What Equipment is required to use High-Speed Internet?
High-Speed Internet requires Equipment consisting of a modem and related ancillary equipment (e.g., power adapter and cables).
8. Is Equipment leased or purchased?
Subject to availability, Equipment may be leased or purchased at prices available on the Website or, if not available on the Website, at prices quoted by Altima on request. When ordering High-Speed Internet, you may indicate your preference to either lease or purchase Equipment. If you do not specify a preference, your order will reflect an Equipment leasing arrangement by default.
All Equipment installed or provided by us remains our property at all times.
9. How do I return Equipment to Altima if my Services are cancelled?
You must return Equipment that you have not purchased in accordance with Section 18 of the Service Terms. If Altima does not receive your returned Equipment within forty-five (45) days of the date of cancellation, you will be charged an Equipment replacement fee that is equal to up to the full replacement price of the Equipment minus depreciation, as determined by Altima.
Altima will provide you with prepaid shipping labels for Equipment returns.
10. What warranties apply to the Equipment
Equipment is subject to the warranties and process for repair or replacement that is described in Section 19 of the Service Terms.
11. What Cancellation Charges apply to Services?
In accordance with Section 37 of the Service Terms, Cancellation Charges apply if a Service that is subject to a Fixed Term is cancelled by you or Altima prior to the expiry of the Term. The amount of Cancellation Charges is equal to the monetary value of the Incentives that you received for entering into a Fixed Term for High-Speed Internet, prorated based on the number of months remaining in the unexpired portion of the Fixed Term, as of the last monthly invoice. You acknowledge that this charge is a reasonable estimate of Altima’s liquidated damages, represent consideration for the Services, and is not a penalty.
12. Are software updated required
From time to time, software updates may be automatically downloaded to, and installed on, the Equipment. These software updates are necessary for the continued and reliable delivery of High-Speed Internet service. By subscribing to High-Speed Internet, you consent to the download and installation of such updates. If you do not agree to the downloading and installation of these software updates, your only remedy is to cancel High-Speed Internet.
13. Can Altima make changes to High-Speed Internet?
Yes. Altima may make changes to High-Speed Internet in accordance with Section 5 of the Service Terms. Any corresponding changes to Fees will be applied on a pro-rated basis.
14. Can I make changes to High-Speed Internet?
Yes. For month-to-month arrangements, you may make changes at any time by contacting Altima at the coordinates listed in Section 47 of the Service Terms.
For Fixed Term arrangements, you may add service features or upgrade your service package. However, you may not move to a lower service package or remove service features that are subject to a Fixed Term. If you wish move to a lower service package or remove a service feature, you must cancel the Fixed Term.
Any corresponding changes to Fees will be applied on a pro-rated basis.
Altima – Voice over Internet Protocol Residential and Business Service Agreement
This Service Agreement sets out specific terms and conditions applicable to Altima’s Voice over Internet Protocol service (“VoIP”). This Service Agreement forms part of the Agreement between you and Altima, which also includes: (1) the Service Terms; (2) any other Service Agreements for other Altima Services to which you have subscribed; and (3) any other Altima document describing features, products or services and any other document incorporated by reference.
In the event of an inconsistency between the constituent documents of the Agreement, the inconsistency will be resolved by giving preference first to any Service Agreement(s), then to the Service Terms, then to any other Altima documentation describing features, products or services and finally to any other documents incorporated by reference.
Unless otherwise defined herein, all capitalized terms in the Service Agreement have the meaning assigned to those terms in the Service Terms.
1. How do I accept this Service Agreement?
You acknowledge that you have read, understood and agreed to this Service Agreement by either: (a) placing an order for VoIP by any means including online or over the phone; or (b) using VoIP.
If you do not agree to the Service Terms or this Service Agreement, or any other parts of the Agreement, you may not use VoIP.
2. What is VoIP?
It is a voice communications service over an Internet connection. VoIP is comprised of voice calling functionality and Equipment.
3. Are there any eligibility requirements to receive VoIP?
Yes. Eligibility for VoIP depends on several factors. You must have an active Internet connection in order to utilize VoIP. When you apply for VoIP, Altima will qualify the address of your premises for service availability.
4. Where can I find information and pricing for VoIP?
The Website provides information and pricing for all VoIP service packages, optional service features and overage fees, as applicable. With reference to the service information and pricing on the Website, you select your service package and service features when placing an order for VoIP with Altima.
5. What Term applies to VoIP?
The Website lists the various term lengths (i.e., month-to-month or Fixed Term arrangements) that Altima offers for VoIP. If Altima offers a Fixed Term arrangement, the Website will also list the related incentives for entering into a Fixed Term arrangement (“Incentives”) that are offered for VoIP.
6. What Equipment is required to use VoIP?
VoIP requires Equipment consisting of a router, handset device, adapter and other ancillary hardware.
7. Is Equipment leased or purchased?
Subject to availability, Equipment may be leased or purchased at prices available on the Website or, if not available on the Website, at prices quoted by Altima on request. When ordering VoIP, you may indicate your preference to either lease or purchase Equipment. If you do not specify a preference, your order will reflect an Equipment leasing arrangement by default.
All Equipment installed or provided by us remains our property at all times.
8. How do I return Equipment to Altima if my Services are cancelled?
You must return Equipment that you have not purchased in accordance with Section 18 of the Service Terms. If Altima does not receive your returned Equipment within forty-five (45) days of the date of cancellation, you will be charged an Equipment replacement fee that is equal to up to the full replacement price of the Equipment minus depreciation, as determined by Altima.
Altima will provide you with prepaid shipping labels for Equipment returns.
9. Can I keep my current telephone number when subscribing to VoIP?
Yes. When subscribing to VoIP services, you can make a request to port your current phone number to Altima. In order to port over your number, we require information from you, including: the name of your previous service provider, the account number with your previous service provider and your service address. It may take up to five business days to port the number.
10. What warranties apply to the Equipment
Equipment is subject to the warranties and process for repair or replacement that is described in Section 19 of the Service Terms.
11. What Cancellation Charges apply to Services?
In accordance with Section 37 of the Service Terms, Cancellation Charges apply if a Service that is subject to a Fixed Term is cancelled by you or Altima prior to the expiry of the Term. The amount of Cancellation Charges is equal to the monetary value of the Incentives that you received for entering into a Fixed Term for VoIP, prorated based on the number of months remaining in the unexpired portion of the Fixed Term, as of the last monthly invoice. You acknowledge that this charge is a reasonable estimate of Altima’s liquidated damages, represent consideration for the Services, and is not a penalty.
12. Are software updated required
From time to time, software updates may be automatically downloaded to, and installed on, the Equipment. These software updates are necessary for the continued and reliable delivery of VoIP. By subscribing to VoIP, you consent to the download and installation of such updates. If you do not agree to the downloading and installation of these software updates, your only remedy is to cancel VoIP.
13. Can Altima make changes to VoIP?
Yes. Altima may make changes to VoIP in accordance with Section 5 of the Service Terms. Any corresponding changes to Fees will be applied on a pro-rated basis.
14. Can I make changes to VoIP?
Yes. You may make changes at any time by contacting Altima at the coordinates listed in Section 47 of the Service Terms.
Any corresponding changes to Fees will be applied on a pro-rated basis.
15. Is 9-1-1 service always available over VoIP?
No. There are important differences and limitations in how 9-1-1 calling over VoIP technology operates when compared to basic and E9-1-1 services provided over traditional landline technology service. These differences are explained in Section 29 of the Service Terms.
16. How do Altima Parties limit their liability for VoIP 9-1-1 services?
Altima Parties limit their liability for VoIP 9-1-1 services as set out in Section 30 of the Service Terms.
Altima IPTV Service Agreement
This Service Agreement sets out specific terms and conditions applicable to Altima’s IPTV service (“IPTV”). This Service Agreement forms part of the Agreement between you and Altima, which also includes: (1) the Service Terms; (2) any other Service Agreements for other Altima Services to which you have subscribed; and (3) any other Altima document describing features, products or services and any other document incorporated by reference.
In the event of an inconsistency between the constituent documents of the Agreement, the inconsistency will be resolved by giving preference first to a Service Agreement(s), then to the Service Terms, then to any other Altima documentation describing features, products or services and finally to any other documents incorporated by reference.
Unless otherwise defined herein, all capitalized terms in the Service Agreement have the meaning assigned to those terms in the Service Terms.
1. How do I accept this Service Agreement?
You acknowledge that you have read, understood and agreed to this Service Agreement by either: (i) placing an order for IPTV by any means including online or over the phone; or (ii) using IPTV.
If you do not agree to the Service Terms or this Service Agreement, or any other parts of the Agreement, you may not use IPTV.
2. What is IPTV?
It is television service provided over Internet Protocol (“IP”).
3. Are there any eligibility requirements to receive IPTV?
Yes. IPTV is provisioned over a closed Altima IP network. This means that you must subscribe to Altima High-Speed Internet to be eligible for IPTV.
4. How do I select a IPTV service package and service features?
The Website provides information and pricing for all IPTV programming packages and individual channels. With reference to the service information and pricing on the Website, you select your service package when placing an order for IPTV with Altima.
5. Can I order on-demand and pay-per-view content?
Yes. Applicable charges for on-demand and pay-per-view content will be indicated in your interactive programming guide. Applicable charges for on-demand and pay-per-view content will be applied to your account and reflected on your next invoice. All of your on-demand and pay-per-view purchases are final and non-refundable.
6. What Term applies to IPTV?
The Website lists the various term lengths (i.e., month-to-month or Fixed Term arrangements) that Altima offers for IPTV. If Altima offers a Fixed Term arrangement, the Website will also list the related incentives for entering into a Fixed Term arrangement (“Incentives”) that are offered for IPTV.
7. What Equipment is required to use IPTV?
IPTV requires Equipment consisting of a set-top box (“STB”) and related ancillary equipment (e.g., power adapter and cables).
8. Is Equipment leased or purchased?
Subject to availability, Equipment may be leased or purchased at prices available on the Website or, if not available on the Website, at prices quoted by Altima on request. When ordering IPTV, you may indicate your preference to either lease or purchase Equipment. If you do not specify a preference, your order will reflect an Equipment leasing arrangement by default.
All Equipment installed or provided by us remains our property at all times.
9. How do I return Equipment to Altima if my Services are cancelled?
You must return Equipment that you have not purchased in accordance with Section 18 of the Service Terms. If Altima does not receive your returned Equipment within forty-five (45) days of the date of cancellation, you will be charged an Equipment replacement fee that is equal to up to the full replacement price of the Equipment minus depreciation, as determined by Altima.
Altima will provide you with prepaid shipping labels for Equipment returns.
10. What warranties apply to the Equipment
Equipment is subject to the warranties and process for repair or replacement that is described in Section 19 of the Service Terms.
11. What Cancellation Charges apply to Services?
In accordance with Section 37 of the Service Terms, Cancellation Charges apply if a Service that is subject to a Fixed Term is cancelled by you or Altima prior to the expiry of the Term. The amount of Cancellation Charges is equal to the monetary value of the Incentives that you received for entering into a Fixed Term for IPTV, prorated based on the number of months remaining in the unexpired portion of the Fixed Term, as of the last monthly invoice. You acknowledge that this charge is a reasonable estimate of Altima’s liquidated damages, represent consideration for the Services, and is not a penalty.
12. Are software updated required
From time to time, software updates may be automatically downloaded to, and installed on, the Equipment. These software updates are necessary for the continued and reliable delivery of IPTV service. By subscribing to IPTV, you consent to the download and installation of such updates. If you do not agree to the downloading and installation of these software updates, your only remedy is to cancel IPTV.
13. Can Altima make changes to IPTV?
Yes. Altima may make changes to IPTV, including changes to channel packages, in accordance with Section 5 of the Service Terms.
Any corresponding changes to Fees will be applied on a pro-rated basis.
14. Can I make changes to IPTV?
Yes. You may make changes, including changes to your channel packages or adding / moving individual channels, at any time by contacting Altima at the coordinates listed in Section 47 of the Service Terms.
Any corresponding changes to Fees will be applied on a pro-rated basis.
–Updated on March 8, 2022